Privacy Policy
Your privacy is important to us. This policy explains how WENWEX collects, uses, and protects your personal information.
Last Updated: January 19, 2026
Introduction
WENWEX ("we," "our," or "us") operates the WENWEX platform (www.wenwex.online), a global technology services marketplace connecting businesses with verified technology agencies and service providers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using WENWEX, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you register for an account, place an order, or contact us, we may collect: Full name, Email address, Phone number, Billing and shipping address, Payment information (processed securely via Razorpay), Company/organization name (for vendors), Government-issued identification (for vendor verification).
1.2 Automatically Collected Information
We automatically collect certain information when you visit our platform: IP address, Browser type and version, Device information, Pages visited and time spent, Referring website, Cookies and similar tracking technologies.
1.3 Vendor-Specific Information
If you register as a vendor/agency, we additionally collect: Business registration documents, PAN/TAN details (for Indian businesses), Portfolio and work samples, Bank account details for payouts.
2. How We Use Your Information
2.1 To Provide Services
We use your information to: Process orders and transactions, Facilitate communication between buyers and vendors, Verify vendor identities and qualifications, Provide customer support, Send order updates and notifications.
2.2 To Improve Our Platform
We analyze usage data to: Enhance user experience, Develop new features, Optimize platform performance, Personalize content and recommendations.
2.3 Marketing Communications
With your consent, we may send: Promotional emails about new services, Newsletter updates, Special offers and discounts. You can opt-out of marketing communications at any time.
3. Data Security
3.1 Security Measures
We implement industry-standard security measures including: SSL/TLS encryption for all data transmission, Secure payment processing via Razorpay (PCI-DSS compliant), Regular security audits and vulnerability assessments, Access controls and authentication protocols, Encrypted data storage.
3.2 Data Breach Protocol
In the unlikely event of a data breach, we will: Notify affected users within 72 hours, Report to relevant authorities as required by law, Take immediate steps to contain and remediate the breach, Provide guidance on protective measures.
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may share data with trusted partners who assist us in: Payment processing (Razorpay), Email delivery services, Analytics and performance monitoring, Cloud hosting (Vercel, Supabase). These providers are contractually obligated to protect your data.
4.2 Legal Requirements
We may disclose information when required by: Court orders or legal process, Government authorities, To protect our rights or safety, To prevent fraud or abuse.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity with prior notice.
5. Your Rights
5.1 Access and Portability
You have the right to: Request a copy of your personal data, Export your data in a machine-readable format, Know what information we hold about you.
5.2 Correction and Deletion
You can: Update or correct inaccurate information, Request deletion of your account and data, Withdraw consent for data processing (where applicable).
5.3 Opt-Out Rights
You may opt out of: Marketing emails (via unsubscribe link), Cookie tracking (via browser settings), Personalized advertising.
6. Cookies and Tracking
6.1 Types of Cookies
We use: Essential cookies (required for platform functionality), Performance cookies (analytics and optimization), Functional cookies (remember preferences), Marketing cookies (with consent).
6.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.
Contact Us
Questions about this Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@wenwex.online
Support: wenvex19@gmail.com
Address: T-Hub, IIIT Hyderabad Campus, Gachibowli, Hyderabad, Telangana 500032, India